Precautionary Measures to Ensure Your Stay is Healthy, Relaxing, and Enjoyable
We remain committed to upholding the highest standards of cleanliness with the following measures as everyday practice and policy to continue to provide a safe and clean environment for our guests and staff. We follow CDC Guidance for mask and social distancing policy related to COVID-19.

All Activities, Heck’s Tavern, Ranch Creek Spa, Special Events, and Lodging Amenities are reserved for overnight guests and The Ranches owners only. Ranch House Restaurant is available to non-lodging guests with advance reservations.

MASK POLICY

New as of 03/04/2021

Non-Vaccinated Guests Are Highly Encouraged To Wear Masks Indoors
Masks Are Not Required for Fully Vaccinated Guests


GENERAL PROTOCOLS

  • Any guest or staff member who has had cold or flu-like symptoms in the past two weeks and/or has been around others who have been sick are not permitted to visit the Ranch.
  • Enhanced sanitization protocols are implemented throughout the property continually.

ACTIVITIES & STABLES

  • Advanced reservations are required for all activities, rental equipment, and lessons.
  • For reservations, please fill out an Online Request Form
  • Guests are requested to fill out digital liability waivers prior to checking in or participating in any activity.
  • All equipment is thoroughly disinfected after each use.
  • While not mandatory to wear, horseback riding helmets are available and continue to be disinfected after each use.

DINING

  • Hallowed Grounds Coffee Shop is open for lodging guests only for grab-and-go breakfast and lunch.
  • Ranch House Restaurant is open Wednesday through Sunday for dinner
  • All culinary staff wears masks and gloves, while guest-facing service staff wears masks indoors.
  • All dining staff follows mandatory enhanced sanitation and hygiene protocols.
  • Thorough inspection of all kitchen sanitizing equipment. All are operational and fully supplied.

HOUSEKEEPING

  • Any guest requested items are delivered in a bag placed outside of the guest room to limit contact.
  • Guest rooms are cleaned and sanitized with a disinfectant that kills COVID-19 on hard and soft surfaces within one minute.
  • Thorough cleaning of high-touch areas including, but not limited to, door handles, light and control switches, faucets, toilets, floors, counters, TV remotes, telephones, push plates, and elevators.
  • All housekeeping staff wears masks and gloves and follow mandatory enhanced sanitization and hygiene protocols.
  • Laundry follows the same strict cleaning procedures of using bleach, gloves to handle all fabrics, water temperature of at least 160 degrees F, and drying temperature of 220 degrees F.

POOL, HOT TUB, & FITNESS CENTER

  • Pool and Fitness Center Hours: 9am-9pm
  • Food is permitted and available daily to-go from Hallowed Grounds and Heck’s Tavern.
  • No glass is permitted in Pool, Hot Tub, or Fitness Center area.
  • Lounge chairs are spaced accordingly with additional lounge chairs on the lawn.
  • Guests are asked to place used towels in the bins provided after use.
  • Music should be limited to headphones so others can enjoy the space.
  • Dogs are not permitted on pool deck. Well-behaved dogs are welcomed on the lawn.

SPA & YOGA

  • Spa services are reserved for lodging guests only.
  • Appointments must be made in advance. Walk-in reservations cannot be serviced at this time.
  • Request an appointment through our Online Request Form.
  • Therapists clean and disinfect their treatment room between each guest and at the end of each day, including wiping every surface with barbicide and opening windows for airflow.
  • High touch areas including but not limited to door handles, light switches, counters, sinks, faucets, towel warmer, cupboard and drawer handles, and therapist chair are disinfected regularly and at the end of each day.
  • Hand sanitizer positioned around the spa.
  • Linens, facial towels, cleaning rags, yoga mats, and any other equipment are thoroughly cleaned and sanitized between each use with proper water temperature and cleaning solutions to kill bacteria.
  • Maternity treatments only offered to guests in their second or third trimester. Doctor approval strongly recommended. Expecting mothers must request maternity-specific treatments when making their appointment to ensure they are paired with a prenatal therapist.

 

PLAN YOUR NEXT VISIT
We can’t wait to welcome you back! Begin planning your next mountain getaway by finding your perfect Lodge Room, Cabin, or Private Guest House.

 

REFUND & CANCELATION POLICIES 

In the event that stay-at-home governmental legal mandates are extended to include your reservation dates your stay will be 100% refunded.

Corporate bookings and events are being handled on a case-by-case basis to determine the best course of action to meet their needs.

For more information please contact our Reservations Team at (970) 726-7000 or our Group Sales Team at (970) 726-3779.

 

MEETING & EVENT PROTOCOLS

  • All employees and outside vendors will wear face coverings while indoors.
  • We will ensure maximum ventilation by opening windows and minimizing air conditioning to the extent possible.
  • Option to break up tables/parties into smaller tables/parties.
Back to Top